by Amelia Ibarra | Mar 17, 2023 | Blog Posts, Podcasts, Sales, Videos |
Buying software has changed significantly over the past 27 years. Despite the economic headwinds we’ve seen, buyers still buy a lot. The average mid-size company has 111 SaaS applications. By next quarter, that’s estimated to rise to 119. Of course, companies are...
by Jason Lemkin | Mar 17, 2023 | Blog Posts, Customer Success, Customer Success |
There’s a lot to talk about in customer success about churn, and about upsells. Together, they are one of the most critical topics in recurring revenue business models. To all that, I wanted to add one very tactical insight: of the 1000s of customers we closed...
by Jason Lemkin | Mar 16, 2023 | Blog Posts, Scale |
Qualtrics for $12.5B yesterday Cvent for $4.6B today SaaS didn't take time off during a banking crisis!https://t.co/901rSIrHPa — Jason ✨Be Kind✨ Lemkin (@jasonlk) March 14, 2023 So does SaaS take time off? It sure doesn’t. The customers still buy,...
by Jason Lemkin | Mar 16, 2023 | Blog Posts, Q&A |
A rough structure from 1–25 sales reps: Early days: CEO acts as VP of Sales. CEO hires 2 reps, in the beginning, each barely pays for themselves, but by months 4–6 they are able to close 3x or more of their total compensation. Once 2+ reps can do 3x-5x their comp, the...
by Jason Lemkin | Mar 15, 2023 | 5 Interesting Things, Blog Posts, Scale |
So at Team SaaStr, we flag certain startups as “hero companies”. The ones founders really look up to, and especially want to learn from. We try to get as many of their founders and CROs and CMOs to speak at our events as possible. One of the top ones is...
by Jason Lemkin | Mar 14, 2023 | Blog Posts, Fundraising |
Dear SaaStr: What are some common mistakes that investors make when evaluating potential startup investments (such as Seed or Series A)? Looking back on investing now for 12 years, There's really just one mistake: Investing in any founders that weren't truly,...
by Jason Lemkin | Mar 14, 2023 | Blog Posts, Fundraising, Growth, Leadership, Q&A |
Dear SaaStr: Will a VC Invest in a Venture That Is Or Can Be a Competitor To An Existing Investment? As a rough rule: the larger the check, the less likely a VC will invest in a direct competitor. If you are Ycombinator or another top accelerator, you kind of can’t...
by Amelia Ibarra | Mar 14, 2023 | Blog Posts, Career Growth & Advice, Company Culture, Hiring, Leadership, Podcasts, Videos, Workshop Wednesdays |
If you’re on the path to building a startup, you know what it means to fail. In this week’s Workshop Wednesday, Tracy Young, CEO and Co-Founder of TigerEye and PlanGrid, says that “everything is going to fail.” Young took PlanGrid from nothing to $100M ARR before...
by Jason Lemkin | Mar 13, 2023 | Blog Posts |
So even after doing SaaS all this years, and being perhaps the biggest fan of SaaS sales and sales processes out there … I still struggle with the idea of cold calling. Personally, I never answer a cold call, and want at least my initial discovery to be done over...
by Amelia Ibarra | Mar 13, 2023 | Blog Posts, Customer Success, Customer Success, Marketing, Sales, Sales, Videos |
To expand using a bottom-up model, SaaS businesses need to create a more delightful experience for every user. These experiences don’t just happen when customers unlock your product’s value without jumping through several hoops. The opportunity to delight goes beyond...
