Learn what it takes to scale Customer Success at every stage of growth — from $1M to $300M+ in ARR — with founder and Managing Partner at Success Venture Partners and former VP of Customer Success at Motive.
So we’ve been talking about customer success at SaaStr longer than almost anyone else, going back to our very first posts in 2012, including on Second Order Revenue. CLTV Isn’t The Whole Story. Don’t Shortchange Second-Order Revenue. And we’ve...
We’re hiring at SaaStr!! We’ve got at least 6 roles open: Director of Email / Growth Marketing. Take over our complex email campaigns to drive event attendance and ticket sales, as well as our 4 weekly newsletters. VP/Director of Events. Own the Annual +...
It’s never remotely easy until you have a steady stream of leads and a decent 1.0 revenue team. But here are some things that can help in the early days even before then: Always hire at least 2 reps to start. If you just hire 1, you won’t really know what is working,...
Dear SaaStr: Why Do Many Startup CEOs Quit After Their Companies Are Acquired? Five reasons: First, it’s very difficult for most founder-CEOs to work for someone else. They generally don’t mind working with others. They don’t even need to be “the boss”. But being told...
“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. I always learn a lot from these — they are in essence a best practices list from each leader. Last week we had a great one...
What are some signs that an “angel investor” is really a “devil investor”? Some top signs trouble may come later from an “angel” investor: The terms are way, way, way too complicated. To me, this is flag #01 by far. Angel investing...
Dear SaaStr: Why Did Loom Have a $1.53 billion Valuation in May 2021 and But Is Now Being Acquired by Atlassian for $975 Million? There will be a lot of these deals. Great outcomes, but at lower than the peak 2021 prices. Why? Valuations were much, much higher in 2021...