What are some common feature enterprises that care about the most in their SaaS solution (24/7 support, dedicated representative, up-time, reporting, etc.)?

What are some common feature enterprises that care about the most in their SaaS solution (24/7 support, dedicated representative, up-time, reporting, etc.)?

They care about having a senior level executive’s problems solved. Especially, at the most senior levels. Workday solves the problems for the CFO and SVP HR. Salesforce solves the problems for the CRO/SVP Sales. Concur solves a different set of problems for the CFO....
What should be a SaaS startup’s IP/patent strategy considering so many stupid patents get issued? We are pre-seed and attorneys say a patent will help in getting funding.

What should be a SaaS startup’s IP/patent strategy considering so many stupid patents get issued? We are pre-seed and attorneys say a patent will help in getting funding.

No, in SaaS, a patent application will not help you get funded. This attorney is wrong and selling you something … 99% of SaaS VCs don’t care about patents in general, and even if they do, patent applications are not issued patents. It will take you years for any...
SaaStr Podcast #155: Des Traynor, Co-Founder, Chief Strategy Officer & VP of Marketing at Intercom on Why There Is An Inverse Correlation Between Quality & Market Size

SaaStr Podcast #155: Des Traynor, Co-Founder, Chief Strategy Officer & VP of Marketing at Intercom on Why There Is An Inverse Correlation Between Quality & Market Size

Welcome to Episode 155! Des Traynor is the Co-Founder, Chief Strategy Officer and VP of Marketing at Intercom, one of the world’s hottest startups that, simply put, makes communicating with customers easy and efficient. They have raised over $115m in funding from some...
Are social media websites like Facebook, Twitter, etc. are SaaS? Are search engines like Yahoo, Google, etc. are SaaS? Messaging applications like WhatsApp, Facebook messenger etc are SaaS? And how?

Are social media websites like Facebook, Twitter, etc. are SaaS? Are search engines like Yahoo, Google, etc. are SaaS? Messaging applications like WhatsApp, Facebook messenger etc are SaaS? And how?

No. “SaaS” has, like “Cloud”, become a term that no longer really reflects its current meaning. Time marches on and while “SaaS” used to be a term that differentiated web software from downloaded or on-prem business software, that on-prem/download world has shrunk...
What’s bad about SaaS software?

What’s bad about SaaS software?

It is sloppy. The ability to patch and deploy at will is almost certainly a good thing in B2C. Google can roll out test features whenever it wants. But in the enterprise, SaaS also encourages sloppiness that often is at conflict with what is takes to ship an...
From whom did Amazon AWS capture the market? Was there a market leader whose market was stolen by the cloud solution provided by AWS? Any source of information will also be helpful

From whom did Amazon AWS capture the market? Was there a market leader whose market was stolen by the cloud solution provided by AWS? Any source of information will also be helpful

For many start-ups, AWS took market share from Managed Hosting service like Rackspace. Managing hosting at least took over some of the devops and techops of deploying servers. But … man, it is / wasn’t enough. The servers would go down — and you’d have to bring...

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