Best Practices in Customer Success in 2018: Maximizing Revenue, NPS and Happiness (Video + Transcript)

Best Practices in Customer Success in 2018: Maximizing Revenue, NPS and Happiness (Video + Transcript)

This session with leaders in the customer success space discusses best practices for your customer success teams in 2018. They talk about when to hire your VP of Customer Success, qualities to look for in your team and how to ask for feedback at the best times in the...
Build A Culture That Scales: Lessons from Algolia, Glassdoor’s Highest Rated SaaS Company

Build A Culture That Scales: Lessons from Algolia, Glassdoor’s Highest Rated SaaS Company

This fireside chat with, Nicolas Dessaigne, CEO @ Algolia and Edith Harbaugh, Co-Founder & CEO @ Launch Darkly, discusses building a culture that scales. In the early days, Nicolas mentions how Algolia’s culture continued to break as he scaled. As of today,...
What are some strategies for having new clients sign up for all their users rather than 1 or 2 users for a SaaS product?

What are some strategies for having new clients sign up for all their users rather than 1 or 2 users for a SaaS product?

Raj Khera’s list above/below is a great one and I can’t add any more value to it. Just one meta-learning: guide your customers to buying the right edition for them. Most customers want to be told — in a nice, non rip-off-y, fair way — which edition to buy....

Pin It on Pinterest