by Amelia Ibarra | Jul 2, 2020 | Customer Success, Customer Success, Leadership, Podcasts, SaaS Product Pricing, Sales |
Ep. 348: Kurt Muehmel is the Chief Customer Officer @ Dataiku, the platform democratizing access to data and enabling enterprises to build their own path to AI in a human-centric way. To date, the company has raised over $146M in funding from some of the best in the...
by Deborah Findling | May 15, 2020 | Company Culture, Customer Success, Customer Success, Early, Hiring, Leadership, Podcasts, Sales |
Ep. 333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Tidelift has raised over $40M from some of the best in the business including...
by Louise Lee | Mar 31, 2020 | Blog Posts, Customer Success, Growth, Leadership, Marketing, SaaStr Events, Sales, Videos
Founder Guillaume Cabane provides information on when and how to run a growth team and provides multiple examples of growth models. Use these tools to determine how to run growth experiments at your organization. Want to see more content like this? Join us at SaaStr...
by Deborah Findling | Mar 27, 2020 | Customer Success, Human Resources, Leadership, Podcasts, Sales |
Ep. 319: May Habib is the Founder & CEO @ Qordoba, the platform that helps everyone at your company write with the same style, terminology and voice. To date, May has raised over $21M in funding with Qordoba from the likes of Upfront...
by Jason Lemkin | Mar 23, 2020 | Blog Posts, Customer Success, Growth |
% of folks that will go looking for a vendor they haven't heard of before: New Space: 100%Emerging Space: 80%Established Space: 10%Aging, Dated Space: 20%Archaic Space: 35% And so on You are probably in the 10% category Make every lead count — Jason...
by Louise Lee | Mar 17, 2020 | Blog Posts, Customer Success, Customer Success, SaaStr Events, Videos
Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. How to create boundaries and norms with the sales team, how to find customer advocates, how to build and scale your program, as well as the difference between incentivized vs. reward...
by Jason Lemkin | Mar 10, 2020 | Blog Posts, Customer Success, Customer Success, Growth |
We’re obviously in a very unique situation today. The pace at which Corona is impacting us all right now is so fast, it’s hard to keep up. Even just in the past 2 weeks, SaaStrAnnual.com has gone from what we thought was one of the safest events out...
by Deborah Findling | Jan 24, 2020 | Customer Success, Customer Success, Fundraising, Podcasts |
Ep. 301: Dimitri Sirota is the Founder & CEO @ BigID, the startup that provides advanced data discovery and intelligence for the data centre and cloud. To date Dimitri has raised over $145M for BigID from some of the best in the world...
by Deborah Findling | Dec 27, 2019 | Customer Success, Customer Success, Metrics, Podcasts, Sales, Sales |
Ep. 294: The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. However, while many are flocking to reap the benefits of the SaaS...
by Deborah Findling | Nov 22, 2019 | Customer Success, Customer Success, International Expansion, Podcasts, Sales, Sales |
Ep. 284: Travis Bryant is Partner for Founder Experience @ Redpoint Ventures, the venture fund with a portfolio including the likes of Stripe, Netflix, Zuora, Hashicorp, and Juniper Networks just to name a few. As for Travis,...
by Faith Storey | Nov 19, 2019 | Blog Posts, Customer Success, Customer Success, Growth, SaaS Product Pricing, SaaStr Events, Videos
WebPT achieved 30% market share and transformed an entire vertical with a purpose-built solution in a tech-averse industry. In this session, hear from three women who founded, funded and are leading WebPT, one of the nation’s fastest-growing SaaS companies in the...
by Deborah Findling | Nov 2, 2019 | Company Culture, Customer Success, Customer Success, Featured Podcasts, Hiring, Leadership, Marketing, Podcasts, SaaS Product Pricing, Sales, Sales |
Ep. 278: Krish Subramanian is the Founder & CEO @ Chargebee, the startup that lets you go beyond billing, payments and recurring invoices — to delivering subscription experiences that “wow”. To date, Chargebee...
by Deborah Findling | Oct 25, 2019 | Company Culture, Customer Success, Customer Success, Featured Podcasts, Hiring, Marketing, Podcasts, SaaS Product Pricing, Sales, Sales |
Ep. 276: Liat Bycel is VP of Customer Engagement @ Airtable, the startup that works like a spreadsheet but gives you the power to organise anything. To date, Airtable has raised over $170m in funding from some of the best in the...
by Jason Lemkin | Oct 12, 2019 | Blog Posts, Customer Success, Customer Success, Sales, Sales |
Just a few years ago, as the next generation of SaaS companies were beginning to scale, the idea of building a Big or Biggish SaaS Company using Silos-in-the-Enterprise was all the rage. For many, it still is. But there are a lot of flaws to this thinking....
by Deborah Findling | Oct 4, 2019 | Company Culture, Customer Success, Customer Success, Hiring, Podcasts, Sales |
Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. To date, Jeppe has raised over $78m in funding for Pleo from some...