SaaStr Podcasts for the Week with Box and Eventbrite — September 6, 2019
Ep. 262: Jon Herstein is the Chief Customer Officer at Box, the company that provides one platform for secure content management, workflow and collaboration. Prior to their IPO, Box had raised funding from some of the best in the business...
5 Myths That Stop SAAS Companies from Moving Upmarket with Dropbox (Video + Transcript)
Dropbox Chief Customer Officer Yamini Rangan draws on 20 years of experience to challenge five common misconceptions about SaaS success. From beating the competition to over (or under) relying on Outbound, she offers a practical perspective on the frameworks that are...
The Fastest Growing Unicorns Have This In Common
What do all the unciorns which reached their $1B valuation fastest have in common? In SaaS, they all have top-tier net revenue retention. Even, and even especially, if their customers are SMBs (which churn at a higher rate): PagerDuty, 139% net revenue retention. 5...
How to Build a CSM Team That Generates 130% Net Retention with Talkdesk (Video + Transcript)
Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. In this session Gillian will walk you through how to build a high performing CSM Team. Want to see more content like this?...
“7 Tips and Tricks to having happy customers at Scale” New Relic EVP, Roger Scott (Video + Transcript)
Customer expectations are at an all-time high, making it more and more difficult for companies to please them. Companies who understand their customers well are the ones who rise to the top over their competitors. New Relic, provider of real-time insights for...
How to Take Customer Success from Idea to Action from Gainsight, Xactly, Navex and Glint (Video + Transcript)
At this point, everyone knows they need to nurture and protect their customer base—they’re your most precious and valuable assets. They create the vast majority of your revenue, they’re an incredible resource for feedback and advocacy, and they’re...
A Step by Step Guide to Revenue Growth with Mark Roberge (Video + Transcript)
Mark Roberge is a senior lecturer at Harvard Business School and the former CRO at Hubspot. His session was our highest-rated session at SaaStr Annual 2019 and you’re about to see why. He provides an in-depth guide to driving revenue growth at your company and...
SaaStr Podcast 212: Nick Mehta, CEO @ Gainsight On Why Burying Customer Success Under Sales Does Not Work
Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. To date Gainsight have raised over $156m from some of the world’s best VCs in the form of Lightspeed,...
SaaStr Podcast #209: Amanda Kleha, Chief Customer Officer @ Figma Discusses How To Ensure Successful Cross-Functional Communication
Welcome to Episode 209! Amanda Kleha is the Chief Customer Officer @ Figma, the startup that allows you to turn ideas into products faster through design, prototyping and feedback gathering, all in one place. To date, Figma have raised over $42m in VC funding from...
SaaStr Podcast #207: Jason VandeBoom, Founder & CEO @ ActiveCampaign Shares Why Thinking There Is A Price Point You Need For A Rep Is BS
Welcome to Episode 207! Jason VandeBoom is the Founder and CEO of ActiveCampaign, a sales and marketing automation platform that enables small businesses around the world to meaningfully connect and engage with their customers. Jason founded the company in 2003 and...
Best Practices in Customer Success in 2018: Maximizing Revenue, NPS and Happiness (Video + Transcript)
This session with leaders in the customer success space discusses best practices for your customer success teams in 2018. They talk about when to hire your VP of Customer Success, qualities to look for in your team and how to ask for feedback at the best times in the...
The Secret to Keeping Customers Happy for 20 Years – Lesson From President at SurveyMonkey (Video + Transcript)
At SaaStr Annual 2018, Tom Hale, President of SurveyMonkey, talked about SurveyMonkey’s success in customer satisfaction. He talks about NPS, how to understand it and utilize the data from your NPS to improve your product(s) and customer happiness. Also,...
SaaStr Podcast 195: Dan Reich, Founder & CEO @ Troops.ai Shares Why Current Org Charts Are Upside Down
Welcome to Episode 195! Dan Reich is the Founder & CEO @ Troops.ai, the startup that is the ultimate slackbot for sales teams. To date, Dan has raised over $17m in VC funding with Troops from many friends of the show including Felicis Ventures, Founder Collective,...
What do you think about designing compensation plans/OTE for a customer success team for an early stage startup ($1M-$2M ARR)?
In early days, you basically have 2 decisions to make on comp plans for Customer Success: First, do you want: a variable component (often 85/15 or 80/20 or so), or no variable compensation. And then, second, is the core goal: account expansion; or account retention /...
Head of Content SaaStr
Related Posts
