by Faith Storey | Oct 22, 2019 | Blog Posts, Growth, Leadership, Marketing, Marketing, Product, SaaStr Events, Videos
Representing 98% of all U.S. businesses, 57% of all U.S. jobs and more than half of all non-farming GDP, small business is big business. As one of the most difficult markets to enter and succeed, how can new and old SaaS providers win with SMBs? Want to see more...
by Jason Lemkin | Oct 21, 2019 | Blog Posts, Growth, Leadership |
Everyone said Bay Area is dead. I counted San Mateo, SF, SF, Redwood City and Sunnyvale. https://t.co/xhTtNQDQJ6 — Sundeep Peechu (@speechu) August 24, 2020 These days, you clearly can build a successful SaaS and Cloud company outside the Bay Area. Shopify,...
by Jason Lemkin | Oct 18, 2019 | Blog Posts, Growth |
A few seasons back, we wrote a post on hitting how in SaaS, you have to be putting the resources in place by Q3 to hit the plan for the next year. We update this post a bit annually as we head into next year’s planning procress. I still see most startups...
by Louise Lee | Oct 17, 2019 | Blog Posts, Engineering, Growth, Leadership, Metrics, SaaStr Events, Videos
When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Next comes the decisions to build or buy your infrastructure, DNS, monitoring, and analytics tools. Julian Lemoine, Co-Founder, and CTO of Algolia will share...
by Jason Lemkin | Sep 23, 2019 | Blog Posts, Growth, SaaStr Events |
We’re adding a bunch of exciting things to 2020 SaaStr Annual, including our first-ever SaaStr CXO Summit. This will be an incredible event-within-an-event on March 11, bringing together 150+ top enterprise CIOs, CDOs, CMOs and more (i.e., leading buyers of...
by Tyler Hogge | Sep 21, 2019 | Early, Growth |
If you haven’t heard yet, we launched an automatic training program for SaaS companies earlier this year called SaaStr Pro. And it’s taken off. Dozens of CEOs have signed their management team up for the program. How does it work? Every week, each member of SaaStr Pro...
by Team SaaStr | Sep 12, 2019 | Blog Posts, Career Growth & Advice, Featured Videos, Growth, Leadership, Marketing, Marketing, Product, SaaStr Events, Sales, Videos
Congratulations! You’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Ashley Smith, Venture Partner at OpenView provides insight on what investors are...
by Jason Lemkin | Sep 6, 2019 | Blog Posts, Diversity & Inclusion, Growth, Leadership, SaaStr Events, SaaStr News |
We’re proud to have > 60% women and multicultural speakers at the 2019 and 2018 SaaStr Annuals, and we are on track to meet or exceed that again in 2020. But our bigger goal is to drive our attendees to similar levels of inclusion and diversity. Our 2019 and...
by Jason Lemkin | Aug 14, 2019 | 5 Interesting Things, Blog Posts, Growth, Metrics, Scale |
Twilio crossed into the $1 Billion ARR club, if not quite at record growth rates, then fairly close to it. 81% Year-over-Year growth at $1,000,000,000+ in ARR. Now, the numbers are flattered a bit, really quite a bit, by Twilio’s acquisition of Sendgrid for $3...
by Faith Storey | Aug 8, 2019 | Blog Posts, Career Growth & Advice, Featured Videos, Growth, SaaStr Events, Sales, Sales, Videos
The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise. Andrei Brasoveanu will sit down for a conversation with Agnes...
by Jason Lemkin | Aug 2, 2019 | Blog Posts, Customer Success, Customer Success, Growth, Q&A |
What do all the unciorns which reached their $1B valuation fastest have in common? In SaaS, they all have top-tier net revenue retention. Even, and even especially, if their customers are SMBs (which churn at a higher rate): PagerDuty, 139% net revenue retention. 5...
by Faith Storey | Jul 24, 2019 | Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Growth, SaaStr Events, Videos
Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. In this session Gillian will walk you through how to build a high performing CSM Team. Want to see more content like this?...
by Jason Lemkin | Jul 23, 2019 | Blog Posts, Growth, Marketing, Marketing |
So about 6 months ago, Quora launched a new core feature into beta, “Spaces”. Space is basically a feed for content around a topic, but can easily incorporate content from other sources. So we decided to hack it a bit and use it as a feed to share our...
by Faith Storey | Jul 11, 2019 | Career Growth & Advice, Featured Videos, Growth, Leadership, SaaStr Events, Videos
In 2011, Tiago Paiva won a Twilio hackathon by embracing the overlooked call center industry. 7 years later that hackathon project achieved Unicorn status while transforming the call center space. Join Tiago as he shares Talkdesk’s unconventional journey and...
by Faith Storey | Jul 4, 2019 | Blog Posts, Featured Videos, Growth, Leadership, Marketing, SaaStr Events, Sales, Sales, Videos
Matt Schatz is SVP of Sales at WPEngine, responsible for defining and executing the global sales strategy. Matt has nearly two decades of senior leadership experience in sales and customer growth, specifically for technology companies with customers around the world...
