SaaStr Podcast 431: The Playbook to Boosting Net Retention Quickly with Terminus
Tim Kopp, CEO and executive chairman of Terminus shares how net retention revenue fueled their growth and recent series C funding.
Why You’ll Still Want to Meet With Customers and Prospects Face-to-Face Again
There’s no question Zooms are much, much more efficient than meeting in person. You can hear the SVP of Sales of Salesforce itself sharing just how many most customers they now get to connect with, now that they don’t have to travel. 5 times more! Listen here: And yet...
SaaStr Podcast #428: How to Execute a Winning Self-Service Strategy with Wix Answers
Naomi Rozenfeld, VP of Revenue at Wix Answers shares how to execute a winning self-service strategy, including when to launch, cross-functional implications, and how to find the right balance between self-service and customer support.
7 Simple Ideas to Immediately Improve Your Conversion Rates in SaaS
Recently, I was asked a great question about Improving Conversion Rates. If you haven’t done this in the past, I’ve got my 10 best suggestions that will work to get your conversion rates up. If you’re past this point — my apologies. However,...
Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference
When I was figuring out B2B as SaaS CEO for the first time, the last thing I wanted to do was a Customer / User Conference. I understood the importance of events like Dreamforce. Salesforce is a complex product, with (sometimes) long deployment cycles, professional...
In The Early Days, You Won’t Have Enough Customers. But Your Mini-Brand Will Come to Your Rescue.
The real moat in SaaS is brand Almost every market leader has a really, really good competitor or 2 or even 3 That would honestly do the job just as well — Jason ✨👾SaaStr 2025 is May 13-15✨ Lemkin (@jasonlk) February 5, 2025 If you’re selling to the...
6 Things in SaaS That Are Only Obvious At Scale
The faster you grow,The more churn is masked. Just make sure you really know what's to come. — Jason ✨????????SaaStr LDN June 4-5✨ Lemkin (@jasonlk) March 4, 2021 Some thoughts on things … you don’t really get until about $8m-$10m ARR or so:...
SaaStr Podcast #420: Mastering the Art and Science of Product-Led Growth With Gainsight
Mickey Alon, the creator of Gainsight PX, and Ciara Peter, VP Product at Gainsight, cover the principles of a product-led growth strategy.
From Taxjar: Three Things SaaS Founders Learn the Hard Way
Mark Faggiano, CEO and Founder of Taxjar, shares 3 things he learned the hard way and how other SaaS founders can avoid making the same mistakes.
The #1 Reason SaaS Companies Stall Out at $15m-$20m ARR
In theory, many things can kill a SaaS startup after $4m-$5m ARR In practice, quitting is the only thing In theory, many things can stop a SaaS startup after $4m-$5m ARR from getting to $100m In practice, high churn is the only thing — Jason ✨BeKind✨ Lemkin ⚫️...
SaaStr Podcast #421: 11 Tips to Build Stronger Relationships with Customers
Q: How do you build strong relationships with customers? A few simple ideas: A formal review call 30–60–90 days in. Led by CEO if it’s a key customer. Pick a fixed amount of time that is likely just after you are fully deployed on average. Zoom with 6+ customers a...
SaaStr Podcast #418: 10 Rules for Defining Churn with ForgeRock and Solarwinds
Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds, and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock, share their tips for understanding and combating churn.
SaaStr Podcast #415: Fighting Churn with Data with Zuora’s Chief Data Scientist
Churn is inevitable, no matter what you do. In this guide, expert Carl Gold of Zuora, explains how to fight churn with data in SaaS.
SaaStr Podcast #411 with Slack Chief Product Officer Tamar Yehoshua
SaaStr 411: Slack Chief Product Officer Tamar Yehoshua on Effective Product Design, Customer Development Processes, and Evolving Management Philosophies
SaaStr Podcast #406 with Notion Head of Customer Experience Kate Taylor
SaaStr Podcast #406: SaaStr 406: Notion’s Head of Customer Experience, Kate Taylor on How To Approach Delegation at Scale, How Leaders Can Truly Empower Their Team Members & The Role of Sales in a World of Product-Led Growth
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