Solving the number-one blind spot in customer success
By Matthew Klassen, Gainsight Head of Creative The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the...
SaaStr Podcast #209: Amanda Kleha, Chief Customer Officer @ Figma Discusses How To Ensure Successful Cross-Functional Communication
Welcome to Episode 209! Amanda Kleha is the Chief Customer Officer @ Figma, the startup that allows you to turn ideas into products faster through design, prototyping and feedback gathering, all in one place. To date, Figma have raised over $42m in VC funding from...
The Customer-Focused Professional’s Guide to SaaStr
By Gainsight Welcome to your curated SaaStr experience, built for those interested in delivering exceptional customer outcomes and experiences. Read on to discover valuable SaaStr sessions and networking opportunities that will expand your network and your mind. Your...
SaaStr Podcast #111: Dan Burkhart, Founder & CEO @ Recurly Shares How to Build & Scale A Customer Success Team
Welcome to Episode 111! Dan Burkhart is the Founder & CEO of Recurly, the startup powering much of the subscription success, trusted by the likes of Twitch, CBS Interactive, and Hubspot, just to name a few. They have raised over $20m in VC funding from...
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