How to Implement a Customer-First Strategy and Structure with Dashlane’s CPO
Donald Hasson CPO at Dashlane shares insights on how to solve hard problems for customers and how to optimize for the best results for your business.
Mastering the Art of Customer-Focused Sales with Klaviyo’s VP of Sales, EMEA
Pia Hellman, VP of Sales EMEA at Klaviyo, shares how to master the art of customer-facing sales in an increasingly competitive market.
From Startup to $500M CARR: How Braze’s SVP of Growth Scaled a Growth + CS Team
From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team.
How to Deliver a World-Class Customer Experience at Scale with Monday.com’s VP of CX (Vid + Pod)
Natalie Margolin, VP of Customer Experience at Monday.com, shares strategies and lessons learned to elevate customer experience at scale.
Three Revenue Growth Strategies to Scale Up Customer Success with Hook
How do you leverage your customer success team to drive revenue growth? Hook’s Head of Customer, Natasha Evans, discusses 3 things to fuel revenue growth.
Overcoming the PLG Trap: Lessons from Canva’s Head of Sales & Head of EMEA
Head of Sales & Success for EMEA and Head of Strategic Sales for EMEA, share Canva’s journey from PLG to Enterprise, strategies to navigate the PLG trap.
7 Things the Best Sales Reps Get Right and 8 Ways the Rest Make Things Worse
SaaStr Founder and CEO Jason Lemkin shares the 7 things the best sales reps get right and the 8 ways the rest make things worse.
10 Questions Every SaaS Founder Needs to Ask Their Customers with Canvas Ventures and Casetext
Rebecca Lynn General Partner at Canvas Ventures and Jake Heller CEO at Casetext, share the top 10 questions every SaaS founder needs to ask their customers.
5 Tips for Successful Upmarket Expansion with Thoropass CRO and Head of Demand Gen
Thoropass CRO Bryan Caplin and Head of Demand Generation Jenna Keegan share when you should move upmarket and 5 tips for how to move upmarket successfully.
Mastering SaaS Sales Hiring, Customer Retention, and Growth with OpenAI’s Head of Technical Success, Retool’s Head of Sales and 20VC’s Harry Stebbings
OpenAI’s Dominic Grill and Retool’s Eleanor Dorfman, answer some of the most pressing questions from Harry Stebbings, Founder at 20VC.
Unlocking the X-Factor: A How-To on Accelerating Business with AI with IBM
Dawn Herndon, VP of EMEA at IBM, shares how AI can accelerate your business and the different factors you need to consider as you build products.
The 3 Principles for Building a Multi-Product Roadmap with 1Password CPO Steve Won
1Password’s Chief Product Officer, Steve Won, walks through the 3 Key Principles for Building a Successful Multi-Product Roadmap.
700+ Already Coming to SaaStr Scale in SF on Aug 29! Here is what you need to know.
SaaStr Scale, our one day, San Francisco based event. We’ll be at the Terra Gallery downtown with all our favorite SaaStr G.O.A.T.s. With just 3 weeks left to go, here is who you can expect! The Playbook To…. Hear from different revenue leaders on the...
Solving the number-one blind spot in customer success
By Matthew Klassen, Gainsight Head of Creative The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the...
SaaStr Podcast #209: Amanda Kleha, Chief Customer Officer @ Figma Discusses How To Ensure Successful Cross-Functional Communication
Welcome to Episode 209! Amanda Kleha is the Chief Customer Officer @ Figma, the startup that allows you to turn ideas into products faster through design, prototyping and feedback gathering, all in one place. To date, Figma have raised over $42m in VC funding from...
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