by Amelia Ibarra | Jun 28, 2024 | Artificial Intelligence (AI), Blog Posts, Customer Success, Customer Success, Early, Sales, Sales |
OpenAI’s Dominic Grill and Retool’s Eleanor Dorfman, answer some of the most pressing questions from Harry Stebbings, Founder at 20VC.
by Amelia Ibarra | Jun 21, 2024 | Blog Posts, Customer Success, Early, Growth, Sales, Sales, Scale |
Sam Blond former CRO at Brex shares nine easy sales concepts so many get wrong. From recruiting to demand to product, Sam walks through how to get it right.
by Jason Lemkin | Jun 10, 2024 | Blog Posts, Customer Success, Early, Marketing, Metrics, Q&A |
Dear SaaStr: How Can I Reduce Our Churn Rate in SaaS? You’ll get a ton of advice, but two high-level efforts always work to ground your efforts here: Measure it, segment it — and make it a core goal to drive it down. I’ve yet to work with a SaaS company that made...
by Amelia Ibarra | May 28, 2024 | Artificial Intelligence (AI), Blog Posts, Customer Success, Customer Success, Early, Growth, Hiring, Leadership, Marketing, Marketing, Sales, Sales, Workshop Wednesdays |
SaaStr CEO Jason Lemkin walks through the Top 10 GTM Mistakes Founders Make Today when and some cheat codes to avoid them.
by Amelia Ibarra | May 25, 2024 | Blog Posts, Customer Success, Customer Success, Early, Growth, Marketing, Product, Sales, Sales, Scale |
Cloudinary VP of Developer Experience Sanjay Sarathy shares 5 Lessons Learned When Scaling Product-Led Growth and Sales Motions Beyond $100M
by Amelia Ibarra | May 15, 2024 | Blog Posts, Customer Success, Customer Success, Early, Metrics, Sales |
RevenueCat’s CEO, Jacob Eiting, and Growth Advocate, David Barnard, share their annual State of Subscription Apps report.
by Jason Lemkin | Apr 23, 2024 | Blog Posts, Customer Success, Customer Success, Fundraising, Growth, Hiring, Product |
A little while back on LinkedIn and Twitter we put together a list of things that later, once you are successful, even very successful, you’ll regret. It got a lot of engagement from the SaaS veterans out there, so I thought it would be worth digging in more on...
by Jason Lemkin | Mar 28, 2024 | Blog Posts, Career Growth & Advice, Customer Success, Growth, Q&A |
Dear SaaStr: How Do I Best Prevent Churn? You don’t. Instead, you drive it down. Each quarter. You can’t eliminate churn. It’s a fact of business life in selling a product with recurring revenue and thus recurring sales. You can hide churn (e.g., by signing multiyear...
by Jason Lemkin | Mar 22, 2024 | Customer Success, Marketing, Marketing, Q&A |
Dear SaaStr: How Do You Handle Customers That Want to Build It In-House? Be “Cool”. What I mean is, we all go through this, at least, a lot of us. When you first build a start-up, it’s often feature-poor, with little-to-no brand. Internal IT teams sometimes think they...
by Jason Lemkin | Feb 23, 2024 | Blog Posts, Customer Success, Customer Success, Growth |
So there’s kind of a mean exercise I do at board meetings. It doesn’t sound mean, I do it very kindly. But I’ll be honest, it’s a bit of a trick question. A VP of Sales will do a deal review and talk about how they closed a new epic logo for a small initial deal that...
by Jason Lemkin | Feb 22, 2024 | Blog Posts, Customer Success, Early, Growth, Sales |
When you ask customers to switch from an existing vendor to you … Do you offer to do ALL the work? The migration?The implementation?The integrations?The data mapping? If not, imagine all the friction you could remove if you did — Jason ✨Be Kind✨ Lemkin ...
by Amelia Ibarra | Feb 14, 2024 | Blog Posts, Customer Success, Customer Success, Early, Featured Posts, Videos |
Today we’re focusing on actionable insights you can use to drive down churn with customer success in today’s new era of SaaS efficiency. You Mon Tsang, CEO and co-founder of ChurnZero, Colleen O’Sullivan, VP of Integrated Customer Experience at Hubspot, and Jason Lemkin, SaaStr founder and CEO, give their take on where the customer success industry is headed and shares data from the Customer Success Leadership Study done by ChurnZero at the close of 2023.
by Jason Lemkin | Feb 14, 2024 | Blog Posts, Customer Success, Early, Q&A, Sales, Sales |
Dear SaaStr: How often will a sales engineer also wear a customer success hat in an early stage of an SaaS startup? Pretty darn common. The “traditional” role of a sales engineer is to support the sales team through the close of a deal. And as you scale, the role...
by Amelia Ibarra | Feb 6, 2024 | Blog Posts, Customer Success, Customer Success, Early, Featured Podcasts, Featured Videos, Podcasts, Videos, Workshop Wednesdays |
Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO of SaaStr, answer your Top 10 SaaS Customer Success Questions of 2024 and what they mean going into 2024.
by Jason Lemkin | Feb 2, 2024 | Blog Posts, Customer Success, Human Resources |
In SaaS, there are a lot of great “rules” that do make sense overall but can be confusing or borderline misleading at times. E.g., Sales +Marketing Expenses < First Year ACV = Success? I.e., keeping the Magic Number at or above 1.0. Great rule...
