Company Culture, Hiring, Leadership, Podcasts, ScaleWelcome to Episode 196! Claire Hughes Johnson is the COO @ Stripe, the new standard in online payments that handles billions of dollars of business every year for forward-thinking businesses around…
Continue Reading
Blog Posts, Growth, SalesThe best salesteams seem to just do amazing things together. What differentiates them? Well, they do tend to work at some of the best companies, so there is that. But…
Continue Reading
Blog Posts, Company Culture, Early, Growth, Hiring, Human Resources, International Expansion, Leadership, Product, SaaStr Events, Scale, VideosThis fireside chat with, Nicolas Dessaigne, CEO @ Algolia and Edith Harbaugh, Co-Founder & CEO @ Launch Darkly, discusses building a culture that scales. In the early days, Nicolas mentions…
Continue Reading
Blog Posts, Early, SalesThere’s a slide I see again and again from start-ups: 2 of the early sales reps are at 100% of quota, sometimes 150%-200%. And 8 others? 10%-40%. What’s happening here? …
Continue Reading
Early, Growth, Marketing Strategy, Product, SaaStr Events, VideosAt SaaStr Annual 2018 a few months ago, Sam Parr, Co-Founder and CEO of The Hustle, interviews Shan Sinha, Founder and CEO of Highfive. They talk about Shan’s history in…
Continue Reading
Blog Posts, Growth, SalesLately we’ve been leveling up a lot of our systems at SaaStr, and as part of that, moving from a lot of self-service and simple products to more robust ones. …
Continue Reading
Blog Posts, Growth, Metrics, Product, SaaStr Events, Scale, VideosDidn’t get the chance to fly out to Paris for SaaStr Europa earlier this year? Check out this session with Guillaume Princen, Head of France and Southern Europe @ Stripe,…
Continue Reading
Early, Human ResourcesI started a new job last week. You know the feeling. On Day 1, I walked into a big room of people at SaaStr kicking off on a major project. Initiation…
Continue Reading
Career Growth & Advice, Marketing, Marketing Strategy, SaaStr Events, Scale, VideosWe recently had the honor of hosting Merci Grace, Slack’s very first head of product, at the SaaStr Co-Selling Space for a deep dive session with SaaStr COO Mallun Yen…
Continue Reading
Company Culture, Customer Success, Customer Success, Growth, SaaStr Events, VideosAt SaaStr Annual 2018, Tom Hale, President of SurveyMonkey, talked about SurveyMonkey’s success in customer satisfaction. He talks about NPS, how to understand it and utilize the data from your…
Continue Reading
Blog Posts, Exit Strategy, Growth, Product, Sales StrategyIs it better to create a new market, or enter a large existing one? Or even redefine a smaller one, to make it bigger? All of these can work. But…
Continue Reading
Customer Success, Customer Success, Early, Podcasts, ProductWelcome to Episode 195! Dan Reich is the Founder & CEO @ Troops.ai, the startup that is the ultimate slackbot for sales teams. To date, Dan has raised over $17m in…
Continue Reading
Customer Success, Early, Q&AIn early days, you basically have 2 decisions to make on comp plans for Customer Success: First, do you want: a variable component (often 85/15 or 80/20 or so), or…
Continue Reading
Company Culture, Featured Videos, Growth, Human Resources, Leadership, SaaStr Events, VideosAt SaaStr Annual earlier this year, we had a session with Hubspot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. They talk…
Continue Reading
Q&A, Sales$0 or {null} Let me step back. I don’t think it makes any sense for a VP of Sales to have a $1m quota. Why? A “real” VP of Sales…
Continue Reading