Blog Posts, Customer Success, Product
Gorgias recently did a very interesting deep dive on its 6,000+ customers for its help desk and contact center solution. Gorgias is 100% focused on e-commerce vendors, and not SaaS…
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Blog Posts, Career Growth & Advice, Early, Leadership
It’s always your job to inspire the team. But, even more so once the team grows just large enough (20+?) that you don’t actually have to do everything yourself anymore….
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Blog Posts, Customer Success, Marketing, Metrics
Everyone in SaaS talks about CLTV (or LTV, same thing). The lifetime value of your customer. You can see a great detailed analysis of how to calculate it here. And…
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Blog Posts, Early, Metrics, Product, Q&A
Q: What core SaaS metrics should we obsess about? Beyond MRR growth + managing the burn rate — which really are all that matters … you should obsess over improving…
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Blog Posts, Human Resources, Leadership, Q&A
Q: What are some best practices to minimize employee turnover? A few thoughts: Hire great VPs that folks love to work for. This is how you scale. Hire VPs whose…
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Blog Posts, Featured Podcasts, Featured Videos, Marketing, Podcasts, Scale, Videos
Joe Thomas, CEO of Loom, shares how a focus on user experience helped Loom build its flywheel and grow to 10 million users without paid marketing.
Blog Posts, Early
Salesforce Growth: 2021 $20.8B Guidance2020 $17.1B 2019 $13.2B2018 $10.5B2017 $8.4B2016 $6.7B2015 $5.4B2014 $4.1B Thank you Ohana! ❤️ — Marc Benioff (@Benioff) August 25, 2020 If you haven’t done a SaaS…
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Blog Posts, Marketing
So for 5+ years we’ve had a very specific set of speaker guidelines at SaaStr Annual and related events. We’ve had a majority of women speakers since 2017, and aim…
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Blog Posts, Early, Marketing, Marketing, Q&A
I’m worried. You don’t need a CMO. At least, not yet. Let’s roughly break up what “marketing” means at different stages of a SaaS company: $0-$1m ARR. Marketing = Growth…
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Blog Posts, Q&A, Sales, Sales
For someone just starting out in SaaS sales (entry-level Salesforce in November), what are your tips to accelerate growth/ability in early stages? A few thoughts to excel as someone new…
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Blog Posts, Sales
In my first start-up, I was mostly hunting whales — seven figure and eight figure deals. I had no experience doing any of this. For our First Big Customer, we’d…
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Blog Posts, Sales, Sales
Q: Do salespeople add to the value received by customers? They do in the enterprise. At least the good ones do. That’s what a lot of founders miss. Let’s break…
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Blog Posts, Growth, Leadership, Sales
The biggest mistake folks make when they go to hire a VP of Sales is hiring a top AE that's never really built a team Being the top rep at…
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Blog Posts, Product
Ah, your API. If you are a B2D company, it’s your product itself, your API. But for most B2B companies, your API, your partner programs, and the like are extensions. …
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Blog Posts, Growth, Hiring, Leadership
That’s insightful @jasonlk https://t.co/fpV404XhBV — Elkanah Carnell Reed (@ElkanahReed) April 6, 2021 The top SaaS companies grow faster than ever these days. And that means your initial leadership team often…
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